Policies

Welcome to the web site of Ezestays. For your protection and ours, we have established the following General Terms and Conditions of Use for this web site.

Ezestays offer you a variety of online content throughout this web site, all of which are subject to these Terms and Conditions of Use. By using this site in any way, you are agreeing to comply with these terms. As these terms are subject to change without prior notice, we encourage you to visit these Terms and Conditions prior to your navigation.


Please do not use this web site if you have any objection arising from these Terms and Conditions and/or from our Privacy & Cookies Policy.

Copyright Notice

Ezestays LTD owns the intellectual property rights to all content on the web site. 

Unless otherwise stated, copyright law protects all materials contained in this web site. The content of our web site is intended for personal use; it may not be saved, reproduced, distributed, transmitted, displayed, published or broadcasted for any other purpose without explicit prior written permission of Ezestays LTD.

Access and Interference

Users of this web site must agree that they will not use any robot, spider, other automatic device or manual process to monitor or copy Ezestays web pages or any other content contained, for any kind of purpose, without the explicit prior written permission of Ezestays LTD.

Users also agree that they will not use any device, software or routine to interfere or attempt to interfere with the proper working of the EZESTAYS website. They also agree that they will not take any action that imposes an unreasonable or disproportionately large load on the web site infrastructure. They also agree that they will not copy, reproduce, alter, modify, create derivative works, or publicly display any content from this web site without the explicit prior written permission of EZESTAYS LTD.

Logo and Trademarks

The Trademarks and Terms are registered internationally and are protected under existing legislation, as in force. It is illegal to use any of the trademarks or service marks or other intellectual property accessible through the website for any purpose other than the purpose for which such material is made available by EZESTAYS LTD. Moreover, it is illegal to misrepresent yourself in any way, such as but not limited to; sponsored by, affiliated with, or endorsed by EZESTAYS LTD. or any of EZESTAYS LTD providers. It is illegal to defame or disparage EZESTAYS LTD, the trademarks or service marks of EZESTAYS, or any aspect of the web site.

Ezestays Accommodation

At Ezestays, we wish that our guests enjoy their stay in a safe and comfortable environment.

Ezestays reserves the right to deny the provision of our services at any time with immediate effect and without written notice, for any reason and in Ezestays LTD sole discretion including, without limitation, if the guest has:

  1. Acted in a manner inconsistent with applicable laws, regulations, ordinances;
  2. Failed to pay any Hotel or other bill when due;

iii.      Acted in an inappropriate, fraudulent, abusive, or hostile manner;

  1. Breached or violated any of the T&C, the Website Terms of Use as well as the Policies and Procedures that are implemented and updated from time to time by EZESTAYS LTD to secure the provision of safe high-quality services to its Guests;
  2. Fraudulently claimed eligibility to earn benefits, compensation, reduction at bills, refund; or
  3. Been engaged in any misconduct or wrongdoing in connection with the services offered by EZESTAYS, including, without limitation, services’ usage, booking, cancellation or any other procedure that may refer to any of the activities that Ikos Resorts perform or may perform in the future.

In any case of denial, EZESTAYS LTD. reserves the right to pursue any of its legitimate interests before any competent Court and/or Supervisory Authority.

At Ezestays we are committed to conducting business in compliance with all applicable economic sanctions laws, regulations, and restrictive measures to ensure the security of transactions and our legitimate interests. For this purpose, we have adopted and implemented a Sanctions Policy, in the context of which under certain conditions we may request additional information and assess our guests and business partners against sanctions lists based on UK/EU/US relevant law provisions.

We reserve the right to abstain from or terminate any contractual agreement on grounds of fraudulent or illegal financial transactions, taking into account the applicable law provisions.

Personal Data

At Ezestays, we process your personal data with respect to your privacy. In processing your information, we take all the necessary precautions and measures to ensure the confidentiality and security of the personal data you provide to us, in accordance with the UK and applicable national data protection legislator framework, especiallyThe Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).

You can find out more on our data protection principles, the personal data we collect and process, the purposes of processing, any third parties we may share personal data with and the safeguards we have in place to guarantee the safe processing of personal data, as well your rights in our Privacy & Cookies Policy.

Please read carefully our Privacy Policy, before using the site, to be informed on the collection and use of your personal data.

All the necessary further information regarding your Personal Data is described thoroughly in our Privacy & Cookies Policy. Please read carefully our Privacy Policy, before using the site, to be informed on the collection and use of your personal data.

Disclaimers

EZESTAYS LTD, does not promise that the web site will be error-free, uninterrupted, nor that it will provide specific results from its use or content, search or links on it.
The web site and its content are delivered on an “as-is” and “as-available” basis. EZESTAYS LTD. cannot ensure that files you download from the web site will be free of viruses, contamination or destructive features. EZESTAYS LTD. disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. EZESTAYS LTD will not be liable for any damages of any kind arising from the use of this web site, including without limitation; direct, indirect, incidental, and punitive and consequential damages. EZESTAYS LTD. makes no guarantee of any specific result from the use of this web site or the use of this service.
EZESTAYS LTD does not promise that the web site’s images and descriptions of products and services are at any time an exact reflection or presentation of the products and services offered by or available at Ezestays. The web site and its content are subject to change without prior notice. EZESTAYS LTD disclaims all liabilities or warranties, express or implied, based on any differences of any kind between the descriptions of products and services on the web site and the actual features of products and services offered by or available at Ezestays.

External Sites

This site may contain links to third-party web sites over which EZESTAYS LTD. exercises no control (“External Sites”), except the online registration system which is used by the Ezestays website. EZESTAYS LTD. does not endorse, is not responsible for, or liable for any content, advertising, products, services, or other materials on, or available from, such External Sites. The same applies to sites that may contain links to the Ezestays website.

 

Applicable Law
These General Terms & Conditions are governed by UK law.

 

Changes to the Terms and Conditions
These Terms and Conditions may be amended from time to time. Any such changes will be posted on this page.

The effective date of these Terms and Conditions is Jan 29, 2024

Cancellation Terms and Conditions Policy for Ezestays

We hope you have a wonderful stay with us at Ezestays. For your protection and ours, we’ve established a cancellation terms and conditions policy which is subject to each booking. By booking with us, you agree to comply with these terms.

This cancellation policy outlines the terms under which guests may cancel their reservations at our hotel. It is designed to protect both the hotel and our guests by clearly stating the rights and responsibilities associated with cancellations. Please only book if you have read the cancellation terms and conditions first.


Cancellation Rights


We require full pre-payment at the time of booking. Please note that your rate does not cover any incidental charges you may incur during your stay; these will be payable upon departure or deducted from your deposit.

To qualify for a full refund, cancellations must be made at least 7 days before your arrival date when you book directly with us (this applies to free cancellation bookings).
If you cancel after this timeframe, you will be responsible for the full charge of your stay. Please note that no refunds will be issued for rooms booked under promotional rates or non-refundable offers.

 

Refund Transactions

If the booking has been made directly through us, we will process your refund using the credit or debit card you used for the booking. Once we’ve refunded, your bank will be responsible for issuing the refund; however, note that it can take up to 7 working days to be seen in your account. If you have made the booking through any other site like Booking.com or Hotels.com please cancel through them, and they will be responsible for your refund process.

 

Group Bookings:

We strictly do not allow any parties, hen or stag dos at our property. If we find any, parties will be subject to a fine. A maximum of three parties can book online for any group stay. For any booking of more than one room, we class as a group and are subject to amended Terms & Conditions.

If a group of individuals have booked separately for the same day for instance a wedding or party, Ezestays reserves the right to amend/cancel these reservations and enforce group terms and conditions to those bookings.For group bookings (i.e. for more than two rooms) to be eligible for a full refund we need notice 30 days prior to arrival.

 

Ezestays Right to Cancel

We reserve the full right to cancel any booking under the following circumstances:

  1. If there have been unforeseen circumstances, i.e. pandemic, fire or government restrictions.
  2. If you fail to comply with our payment terms and policies or breach our terms.

If there is a cancellation required, we will notify you as soon as possible and if possible provide a full refund.

 

Contact Information
If you have any questions regarding this cancellation policy or want to initiate a cancellation, contact us directly using the contact information you were given upon booking. This cancellation policy is subject to change, and we encourage you to review it regularly or at the time of booking to be aware of the current terms.